Basira
ENTERPRISE DEMOS
Unified AI Assistant & Complete Client Operations Portal
More than automated phone answering. Basira delivers the complete client portal cockpit: operations dashboard, unified multi-channel communication (Voice, WhatsApp, Email, Bookings), autonomous Agent Hub configuration, customer CRM, and integrated workflow automation.
One Assistant. Multiple Channels.
A single sovereign intelligence powering every customer touchpoint. No disconnected tools or fragmented silos — whether a customer calls, sends a WhatsApp message, chats on your site, or emails your team, they engage the same unified brain with full context.
Actual Client Portal Screenshots (12 Production Views)
Production interfaces from the live Basira client portal — spanning operations overview, unified conversation streams, agent studio configuration, and in-house voice telephony with acoustic environment realism. Click any browser frame to view in full resolution.
Client Operations Hub & Executive Cockpit
The master dashboard gives business owners a unified view of ongoing customer engagements, live communications, active operational queues, and stack telemetry across all autonomous systems.
- ✓ Key Metric Gauges: Real-time tracking of Conversations (+12%), Bookings (+8%), CRM Contacts in pipeline, and Hours Returned (+18%).
- ✓ Operating System Stack Health: Live operational balance telemetry for Voice Telephony, Messaging & Chat Inbox, CRM Follow-Up Engine, and BackHouse Operations.
- ✓ Your Focus Queue: Actionable daily task ledger and operational priority manager with one-click queue navigation.
- ✓ Unified Workspace Telemetry: Instant global health indicator showing all systems healthy with direct links to operational queues.
Unified Multi-Channel Communications
A single inbox unifying Voice calls with audio player/transcripts, Google Meet consultations, website live chats, and direct messaging threads. Staff can inspect dialogue turns or take over instantly.
- ✓ Channel Stream Filtering: Instant segmentation pills for Voice & Transcripts, Google Meet & Bookings, Live Chat & WhatsApp, and Email.
- ✓ Status & Lifecycle Segmenting: Filter conversation threads by All, Open / Upcoming, Pending, and Completed states.
- ✓ Global Transcript Search: Full-text search across transcripts, caller numbers, session titles, and inbound message contents.
- ✓ Turn-by-Turn Replay: Interactive session viewer to audit complete conversation turns, customer sentiment, and recorded playback.
AI Assistant Hub • Fleet Directory
Centralized operations to monitor, deploy, and manage your AI assistant. Easily configure dedicated communication channels, assign knowledge bases, and set tool permissions for your organization.
- ✓ Live Telemetry: Real-time overview of active staff, communication channels, real-time voice call engine, and full knowledge base synchronization.
- ✓ Assistant Profile: Full visibility into your AI assistant (e.g. Adam • Bilingual Specialist) with model architecture, conversational tone, and active capabilities.
- ✓ Connected Channels: Live status indicators tracking active touchpoints across Website Chat, Voice Telephony, and Email.
- ✓ Operational Controls: Filter between primary staff and delegated assistants with direct access to the configuration studio.
Workflow Engine & Live Automations
The neural bridge connecting conversations directly to real business operations. Agents listen to inbound calls, WhatsApp chats, and client requests, dynamically triggering structured enterprise workflows without human intervention.
- ✓ Selective Channel Filtering: Filter and monitor workflows active across All Channels, Messaging channels, or Voice call streams.
- ✓ Booking with Basira: Live availability checking, booking, rescheduling, and appointment management synchronized with ERP calendars.
- ✓ Capture Lead (CRM v3): Automatic lead qualification, contact deduplication, and customer profile upsert into PostgreSQL/Basira CRM.
- ✓ Support & Feedback Actions: Deterministic automation triggers for Create Support Ticket and Submit Customer Review pipelines.
Agent Identity & Persona Studio
Granular configuration of agent identity, production version releases, status toggles, and avatar styling. Businesses can tailor their sovereign assistant's visual and persona presentation to match strict brand identity standards.
- ✓ Production Release & Draft Pipeline: Immutable live release tracking (v3 live) with draft staging, automated test execution, and one-click cloud deployment.
- ✓ AI Performance Tiering: Configurable execution level (Balanced tier) optimizing latency, token spend, and reasoning depth for enterprise workloads.
- ✓ Assistant Status Overview: Real-time summary card tracking active status, connected communication channels (Chat, Voice, Email), knowledge source counter, and creation date.
- ✓ Interactive Test Sandbox: Floating persistent test sandbox widget to preview conversational responses and test behavioral prompts before going live.
Personalization, System Prompt & Behavioral Rules
Production-grade prompt engineering workbench with character counters and domain guardrails. Instruct your AI agent with specific operational workflows, local etiquette, and mandatory execution policies.
- ✓ Icon Archetype Matrix: 22+ selectable avatar archetypes (Robot, Human, Detective, Researcher, Scholar, Persona, Operator, Voice AI, Friendly, Brain AI, Support, Chat, Security).
- ✓ Brand Accent Color Palette: 8 calibrated theme palettes (Olive Brand, Sage Support, Clay Warm, Trust Blue, AI Violet, Emerald, Amber Gold, Rose Pink) with live preview.
- ✓ System Prompt Workbench: Real-time character counter (2,394 chars) encoding Qatar/GCC commercial etiquette, bilingual fluency (Arabic/English), and persona directives.
- ✓ Quick Action Shortcuts: Rapid navigation controls to open the Test Sandbox, inspect the Chat Inbox, review the Voice Dashboard, or audit the Email Gateway.
Connected Channels & Telephony Setup
Bind sovereign voice and text communication channels directly to individual agents. Configure phone lines, WhatsApp numbers, embeddable web chat widgets, and email routing in a unified console.
- ✓ Voice Telephony Channel: Dedicated Qatar DID phone lines with streaming neural STT/TTS voice synthesis, real-time telephony routing, and console launcher.
- ✓ Messaging & Chat Channel: Official WhatsApp Business API integration and embeddable website widget for autonomous 24/7 client messaging.
- ✓ Autonomous Email Gateway: Real-time inbox monitoring via Gmail Pub/Sub with automatic ticket extraction, sales triage, and AI drafting.
- ✓ Granular Channel Toggles: Per-channel connection toggles (3 Active) enabling instantaneous activation or decommissioning per agent.
Tri-Source Knowledge Base & RAG Ingestion
Ground your assistant's answers in verified business reality. Ingest proprietary knowledge via three dedicated pipelines: automated URL scraping, formatted text documentation, and multi-format document uploads.
- ✓ Tri-Source Ingestion Pipeline: Ingest enterprise knowledge via Website URLs (automatic text scraper), Structured Text (internal FAQs & policies), and Direct File uploads.
- ✓ Autonomous Vector Synchronization: Real-time automated sync pipeline maintaining 11 connected documents with hybrid semantic vector indexing.
- ✓ Subagent Knowledge Encapsulation: Knowledge sources remain strictly isolated to the assigned assistant (e.g. Adam), preventing cross-tenant information bleed.
- ✓ Real-Time Source Counter: Dynamic indicator tracking connected enterprise sources (11 connected docs) referenced during active client conversations.
Workflows & Real-Time Tool Execution Permissions
Equip your AI assistant with actionable skills. Connected tools execute deterministically during live voice calls, WhatsApp conversations, or web chats to query databases, book slots, and update CRM records.
- ✓ Unified Multi-Channel Execution: Enabled capabilities execute simultaneously across Voice Calls, WhatsApp & Web Chat, and Email Gateway inquiries.
- ✓ Capability Quota Telemetry: Live capability monitor tracking active tool allocations (4 of 8 active capabilities) attached to the assistant.
- ✓ Book Appointments & Calendar Tool: Deterministic calendar lookup, live availability offering, and automated booking/rescheduling with direct external calendar configuration.
- ✓ Deterministic Execution Boundaries: Discrete tool permissions ensure the agent only invokes approved enterprise actions with zero hallucinated side effects.
Voice Telephony • Persona & Dialect Library
Complete sovereign control over voice telephony timbre, gender, and regional dialect. Operators can audit and assign 34 high-fidelity neural voices calibrated specifically for Khaleeji Arabic (Qatari/Gulf dialects) and natural bilingual English interactions.
- ✓ 34 Curated Neural Voices: Instant switching between distinct speaker personas (e.g. Khalid, Adam, Fatima, Layla, Nasser) with native pronunciation of GCC locations and business terminology.
- ✓ Dialect & Modality Matching: Assign distinct voice models for bilingual switching with automatic code-switching detection.
- ✓ Real-Time Audio Preview: Built-in sample player to audition tone, pace, warmth, and vocal cadence directly from the operations dashboard before assigning to live telephony lines.
- ✓ Sub-200ms TTFB Telephony: Direct binding to active carrier SIP trunks delivering streaming time-to-first-byte audio synthesis under 200ms.
Voice Telephony • Turn-Taking & Cadence Tuning
Precision timing controls dictating how the AI assistant pauses, listens, and takes turns during natural phone dialogue. Prevents awkward speech collisions and gives callers realistic conversational breathing room.
- ✓ Response Eagerness Slider: Calibrated speech pause threshold before the assistant responds (Instant Eager 750ms, Conversational 1000ms, Thoughtful / Patient 1400ms - 1600ms).
- ✓ Interruption Barge-In Sensitivity: Real-time voice activity stop-window calibration, allowing callers to interrupt naturally and instantly halt AI playback.
- ✓ Streaming Queue Purging: Audio buffer cancellation clears audio queues within 250ms of detected caller speech, avoiding echo or delayed overlap.
- ✓ Cadence Timing Readout: Live telemetry tracking the active speech endpoint profile with streaming TTFB under 200ms.
Voice Telephony • Acoustic Shield & Environment Simulator
Dual-direction acoustic engineering: high-grade spectral noise reduction to isolate caller speech, paired with natural background ambient environment injection to make voice conversations feel authentically human.
- ✓ Ambient Environment Simulator: Inject calibrated background room acoustics to match business context — selectable presets for Quiet Studio, Busy Cafe, Corporate Office, and City Street.
- ✓ Spectral Background Noise Shield: Multi-level filtering to suppress ambient caller chatter, street traffic, and room echoes (Off / Raw Audio, Light -6dB, Moderate -12dB, Heavy -18dB).
- ✓ Acoustic Realism Injection: Eliminates the sterile "AI silence" dead-air on telephone lines by blending subtle acoustic tone, creating comfortable, lifelike phone presence.
- ✓ Neural DSP Telemetry: Real-time hardware filter status indicator with one-click cloud sync to production SIP trunks.
Built for Continuous Production Operations
Deep integration connecting front-line conversational AI directly with back-office accounting, CRM profiles, and resource scheduling.
Comprehensive client profile tracking, interaction timelines, VIP tags, and historical spend attribution directly linked to ERP records.
- Automated contact deduplication
- Customer lifetime value metrics
- Custom metadata & dietary/clinical notes
Deterministic business automation executing post-conversation steps without manual human data entry or lag.
- Automated SMS confirmation dispatches
- ERP invoice generation on booking
- Staff alert dispatches for high-priority leads
Sovereign cloud deployment compliant with regional data privacy laws, tenant network isolation, and permanent auditable logs.
- Zero LLM training on proprietary data
- Role-based access control (RBAC)
- Complete audit trails of all tool dispatches
The Complete System Configuration Matrix
A 3-tier operational governance model giving non-technical operators simplicity, technical agencies granular physics controls, and enterprise admins strict security constraints.
Designed for clinic managers, salon directors, and front-desk coordinators. One-click toggles, widget styling, and business presets.
- Voice Presets: Instant voice selection (Adam, Khalid, Sarah).
- Ambient Sound: Clean Studio, Office, Cafe, Van, Workshop simulators.
- Web Widget Styling: 6 luxury brand swatches (Basira Brass, Warm Charcoal, Emerald, Indigo, Rose Clay, Ocean), 4 floating launcher icons (Chat, Sparkles, Headset, Zap), and screen alignment.
- Spoken Identity: Spoken business name and branch address.
- Operating Windows: Automatic business hours and morning outreach (10:00 AM AST).
- Quiet Hours: Statutory 8:00 PM auto-freeze for outbound communication.
- Email Execution: Toggle between Draft Review and Autonomous Send mode with 24h/48h/72h SLA intervals.
Granular acoustic tuning, runtime prompt templating, sub-agent handoff orchestration, and SLA breach governance.
- Eagerness Control: 600ms–1200ms silence endpointing floor.
- Acoustic Barge-In: 0.25s VAD sensitivity for natural caller interruption.
- Bilingual Confidence: 0.65 threshold for Qatari Arabic / English code-switching.
- SLA & CSAT Matrix: 4 priority tiers (Low, Medium, High, Urgent) with 5-min first response and 30-min resolution targets + post-chat 5-star CSAT surveys.
- Event Automations: 12 native trigger events (VIP detection, churn risk, urgent escalation) with condition predicates and auto-actions.
- Outbound Campaigns: Multi-channel dispatch across Email, SMS, WhatsApp, and Web Push with real-time delivery and click funnel telemetry.
- Sub-Agent Fleet: Dynamic intent handoffs with transfer-to-agent logic and scoped tool permissions.
Restricted to infrastructure engineers. Carrier trunking, pacing multipliers, CORS whitelisting, and network isolation.
- Carrier Trunks: Dedicated SIP trunks and WebRTC streaming endpoints.
- CORS & Origin Whitelist: Strict allowed web domain whitelisting for webchat widget script embeds.
- Noise Floor Gate: -42.0 dB ambient noise cancellation threshold.
- Predictive Pacer: Erlang-C 1.0x–4.0x dialer pacing (<1.5% abandonment).
- Safety Token Ceiling: 4,000 tokens/turn hard budget guardrail.
- Memory Sandboxing: Cryptographically isolated multi-tenant data boundaries.
- Webhook Retry Backoff: Exponential backoff retry schedules with dead-letter queue.
26+ Autonomous In-House Tools
Deterministic, audit-logged actions executed autonomously across phone calls, WhatsApp messages, and email threads without human intervention.
Two-way synchronization across Cal.com and ERPNext with simultaneous doctor and treatment room locking.
- Real-time slot inspection during live phone calls
- 10–15 min turnaround sterilization buffers
- Automated Google Meet link & WhatsApp .ics dispatch
Instant dynamic calculations for high-ticket medical, aesthetic, and commercial service packages.
- Real-time down payment & monthly installment calculators
- Instant branded PDF quote generation on the fly
- Tap Payments checkout links with Apple Pay & native QAR
The assistant drops brochures, pricing menus, and clinic locations directly into the caller's WhatsApp during the call.
- Sub-2-second dispatch while caller is on the phone
- Signed high-speed S3 download links
- Immediate confirmation verbalized by the voice agent
Autonomous telemetry capturing questions the AI could not answer with high confidence, turning edge cases into training data.
- Real-time question logging into admin review backlog
- 1-Click FAQ staging & instant knowledge base update
- Zero prompt modification required
Synthetic multi-turn stress testing that evaluates agent prompts, edge cases, and tool calls before cloud deployment.
- Automated adversarial customer persona simulations
- Pre-deploy verification of deterministic tool execution
- Prevents regressions across system prompt updates
Sub-2.5s Answering Machine Detection that aborts wasted minutes and triggers immediate multi-channel recovery.
- Instant call drop before carrier billing minutes occur
- Automated WhatsApp recovery link dispatched in 3 seconds
- Erlang-C predictive dialer keeping drop rates under 1.5%
Commercial Qatar Launch Tiers
Transparent monthly software subscriptions in QAR. No per-booking fee penalties and no commissions on customer orders.
- Operations overview dashboard
- Live chat & unified inbox
- Standard customer CRM database
- Up to 2 staff console seats
- Community support
- Full Client Operations Cockpit
- Autonomous Voice Telephony Channel
- WhatsApp & Live Chat unified gateway
- Agent Hub customization & custom prompts
- Direct integration with FrontDesk or BackHouse
- Priority GCC support SLA
- Multi-location consolidated dashboard
- Custom LLM fine-tuning & brand voice
- Dedicated telephone trunk routing
- Custom workflow automations & webhooks
- Dedicated account engineer & 99.9% uptime SLA
Looking for the Complete Client Demo Feature Specification?
Review the full operational blueprint covering telephony architecture, customer messaging CSAT/SLA workflows, deterministic tool execution registries, and step-by-step executive pitch flows.